Privacy policy

Privacy policy

Last updated: May 2020

This privacy and data policy (“Privacy Policy”) governs the manner in which 1C Online Games Ltd. (“1C Online Games” / “We“ / “Us”) collects, uses, maintains and discloses information (“Personal Data”) collected from users (each, a "User" / “You”) of the products and games (“Our games”) presented, offered and published by 1C Online Games on its behalf or on behalf of its affiliates and partners, when the Users use Our games and the website hosted at the web address: (hereinafter “the Website”). 

1C Online Games requires consent of the User for processing of his/her Personal Data within the scope and for the purpose necessary to use the services provided by 1C Online Games including transfer of Personal Data to third parties which are engaged by 1C Online Games to provide the services. Delivery of such Personal Data is necessary for proper provision of the services. The consent is given through acceptance of the 1C Online Games Privacy Policy and Terms and Conditions ( (together “Terms”).

When You use Our Website, Our games and services, You agree to be bound by the Terms. You should not use any Our games or services unless You accept both this Privacy Policy and Our Terms and Conditions.

If You do not agree with this Privacy Policy, You should immediately cease use of Our website, Our games and products, forums and services. You should delete cookies related to Our Website or other websites where Our games were played, uninstall any Our games from Steam, Xbox, or PS4, and delete the games from Your device(s).

The collection and processing (including the storage, modification, transmission, blocking, and deletion) of Your Personal Data takes place in compliance with the provisions applicable under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“Regulation”).

The Personal Data Controller is 1C Online Games with its registered office in Cyprus at 32 Kritis Street, Papachristoforou Building, 4th Floor, 3087. 1C Online Games, entered into the Registry of Companies kept by the Ministry of Energy, Commerce, Industry and Tourism Department of Registrar of Companies and Official Receiver Nicosia, under number HE 268076, informs that 1C Online Games the administrator of Personal Data provided by the User. Personal Data is processed pursuant to the Regulation.

1C Online Games may gather the Personal Data for some of the following purposes:

- To conclude an agreement and to provide the service chosen by the User; 

- To respond to User queries, feedback or issues;

- To enable Users to engage with Our games online;

- To allow us to develop and improve Our games;

- To send periodic emails, such as updates on new games release dates.

The categories of the data, which are processed by 1C Online Games include:

• Your email address;

• Your birthday, gender and age;

• Your unique ID (the ID of a User logged into the website);

• Your unique device ID (if You are not logged into the website);

• Your IP address;

• information concerning the usage of Our services (how and when You use the services, Your language, Your currency, subscriptions, purchase history and selected links);

• location-related information (country, time zone, etc.);

• Your device model and device properties (GPU, graphics card, resolution, etc.);

• all game-related and in-game information (saves, highscores, progress, progress history, items, etc.);

• session numbers with a timestamp and the detailed session process (e.g., the User entered this level, the User lost this level, the User entered this screen, etc.).

Only part of the abovementioned data qualifies as the Personal Data. Some of the data We collect are the non-personal information from the Users and do not allow Us to identify You, and the collection of such data is not intended to identify a User. For example, this could be in the form of analytical data regarding the use of Our games or aggregate data detailing the number or types of devices used to do so.

We also may collect and process additional data, for example, if You contact Our support.

Subject to the cases specified in the Regulation, Personal Data is processed pursuant to Article 6 par. 1 letter a) of the Regulation. Same applies in the case of providing the newsletter service for the User’s benefit. In such case the ground for processing of Personal Data is the User consent (art. 6 par. 1 point a) of the Regulation), which the User may revoke at any time.

We collect the Personal Data which can identify You as an individual only as and when it is necessary in order to provide Our services. 1C Online Games takes steps to ensure it does not store the Personal Data without reason, and will review and remove any Personal Data that it is not necessary to adequately provide its services. In no case will the Personal Data collected be sold or unlawfully passed on to any third parties for any other reasons.

We may transfer Your Personal Data to the countries outside the European Economic Area (“EEA”). By submitting Your Personal Data, You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Personal Data is treated securely and in accordance with this Privacy Policy. 

1C Online Games may transfer your personal data to service providers and other business counterparties located in countries outside the European Economic Area (EEA), including countries which have different data protection standards to those which apply in the EEA. Some of these countries are subject to a European Commission adequacy decision. For other countries, we have put in place European Commission-approved standard contractual clauses with the relevant third party to protect this personal data. The list of entities outside the EEA to which 1COG discloses personal data is available at the request of the data subject.

1C Online Games reserves the right to disclose information about the User to the competent authorities or third parties who submit a request for such information to the extent permitted by the provisions of law in order to establish, pursue or defend claims.

User’s Personal Data is secured against being made available to unauthorized persons, being taken over by an unauthorized person, processed in breach of the applicable provisions and modified, lost, damaged or destroyed. 1C Online Games uses technical measures to prevent the acquisition or modification of Personal Data by unauthorized persons.

User’s Personal Data will be stored in a form allowing for identification of the User for no longer than it is necessary for the purposes for which the Personal Data are collected and lawfully processed. Therefore, Personal Data will be stored for the period necessary to perform the contract and to provide the service chosen by the User. After that time, Personal Data will be processed for the period necessary to resolve any potential disputes that may arise in connection with the services being provided, e.g. relating to claims (the period shall include the period of limitation of claims under the contract, in accordance with the provisions in force).

The User is entitled to access his/her Personal Data, correct the Personal Data, delete them, demand limitation of their processing, transfer the Personal Data, bring objection against Personal Data processing, withdraw the consent for the Personal Data processing at any moment, which does not affect compliance of the Personal Data processing exercised under the consent before its withdrawal.

1C Online Games may refuse to delete Personal Data if the User has violated the rules of the Website or the legal provisions in force, and it is necessary to retain the Personal Data in order to explain the circumstances of the breach and determine the User’s liability. In such case the Personal Data will be processed throughout three (3) years thereafter. It will not be used for marketing purposes.

You can contact Us at in respect to all your questions and requests related to Personal Data processing. 1C Online Games appointed the Data Protection Officer. In order to contact the Data Protection Officer, send an e-mail to the address

Provision of Personal Data is voluntary but it is necessary to use the services provided by 1C Online Games. Therefore, refusal of consent for processing of the User’s Personal Data by 1C Online Games means that the User cannot use the services provided by 1C Online Games.

This Privacy Policy may be changed to reflect changes in business practice, legislation, or market reality, such as the Global Data Protection Regulation in Europe. In the case of any changes, We will make the updated Privacy Policy available online. Any changes to the Privacy Policy will become binding within 30 days as of it being published online. If You do not agree with the changes, We ask you to cease the use of Our games and services.


When you enter 1C Online Games website Your computer will automatically be issued with a cookie. Cookies are text files that identify Your computer to Our server. Cookies in themselves do not identify the individual user, just the computer used. Cookies do not harm Your computer and do not contain viruses.

1C Online Games website uses cookies for collecting User information; it does not collect any information about You except that required for system administration of the website. These cookies are pieces of data created when You visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of Your hard drive, and do not expire at the end of Your session.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that some personalized services cannot then be provided to that user and some elements of the website may not function correctly without them. 

You can manually delete cookies that already exist on Your computer from Your hard disk at any time.

NB: Even if You haven't set your computer to reject cookies You can still browse Our site anonymously until such time as You register for 1C Online Games website services.