Support

What can we help you with?

  • Gameplay questions

How do I remove facial hair?

A Stylist in City's beauty salon will help you change or shave off your facial hair. This can be done in the Style tab.


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How to launch multi-user modes

If you aren't in a private room, the only way to join the same match with friends in the 2x2 or 3x3 modes is by coordinating your actions. Our specialists are already working on resolving this issue. We apologize for the inconvenience.

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I can't create a clan

To create or join a clan, you need to reach level 5.

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Where can I see the character's level and energy?

In the upper left corner you can see your nickname, popularity level, and stored energy: The character's level is determined by their popularity. As your level grows, you'll get access to new features in the game. You can raise your popularity by dancing, or by completing quests.

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Why do I need Showtime?

Most Soul Dance Party dances have a Showtime — a pause in the middle of a dance which lets you take a breather, stretch your fingers, and do a stunt. Stunts are special dance moves that can be done during Showtime if the player chooses to do so. A completed stunt affects the dance. It can help you and your team accumulate more points in the dance, or stop your opponents from overtaking your position.

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The group's leader starts the dance

Only the group's leader can start the dance. Other members of the group will be teleported to the dance floor the leader is starting a dance on, if they choose to participate.

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Equip an emotion/walk

To use an emotion or a walk, you need to equip them to an active slot. You can do this by selecting the slot you want to equip them into with the LMB, then double-clicking the emotion or walk you want to equip there.

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Running emotions

Simple emotions can be used while running or walking, combining with the walk animations. This isn't a bug, it's a feature.

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Interactives

Currently, you can acquire interactive animations through quests, purchase them at a special NPC, or receive them as reward for a dance (you'll need luck for that :) ). Interactive animations are consumables with a limited amount of uses. This is done so that the players don't spam them, and don't interrupt gameplay for other players. We're exploring options and might eventually add other interactive animations (unlimited ones, hard currency ones, etc.), as players have suggested. We'll study how players use them and other factors.

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No AFK poses

Indeed, there are no AFK poses in the store at present. They'll definitely be there by the time the open beta-test starts. We're sorry you can't use them currently

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Energy and its function

Energy is needed to receive awards in dances. If it runs out, the dance rewards will be severely reduced. To increase your energy recovery rate or replenish it directly, you can use consumable energy drinks in the Resources tab of your bag.

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How to change the appearance of an already created character

Yes, it's possible to change the appearance of a character that already exists. If you want to change your character's appearance or make-up, you'll need to visit the Beauty Salon in the City. Talk to the stylist to bring up the appearance change UI.

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Joining a private room

To join a player's private room, you'll need a special key (the room's number). You'll have to enter it into the respective field in the bottom right corner of the dance floor's UI, then press Input Key.

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Loudspeaker

Unfortunately, the Loudspeaker feature in the chat doesn't currently work. We'll announce it when we turn it on.

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When do we get new tracks?

Adding new tracks is a complex matter, as everything is governed by copyright. We do see player suggestions, and are negotiating with our partners. We'll add new tracks over time.

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Arrow sounds

You can change arrow press sounds in the settings. In the Audio section, you can pick a single sound or set up a unique rhythm section to accompany the track.

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Why do I have to pay to create a room?

At present, private rooms aren't free — to create a room you need to pay 250 coins. This decision was made during the creation of the mechanic. You can get coins in-game just by dancing, so you won't find it difficult to farm some coins to create a room.

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How to see and select a title

You'll need to click your nickname in the upper left corner. This will open a tab with information about your character. To set a title, you'll need to press the Change Title button and pick the one you want.

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Intimacy increase

You can increase your intimacy level by dancing together and by using paired and romantic interactive animations.

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Local chat

The local chat is a chat for every player within 100 meters of you. If you can't see a player's message, they're probably too far away.

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Arrow color

You can change the color of the arrows in the game's settings.

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How to increase clan rating?

The clan rating consists of: clan level, your clan base development, active players in the clan, points from clan achievements, solo rating statues, locations controlled by the clan and PVP and PVE battles.

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