Support

What can we help you with?

  • Client and network

  • Account issues

  • Payment issues

  • Gameplay issues

  • Gameplay questions

[Error] Memory Access Violation (10053)

You may be experiencing issues with the game's client. To ensure proper operation, try doing the following: Delete the config file from the game's folder. Delete the "cache" subfolder from the game client's folder. Run a full scan through the game's client while temporarily disabling your antivirus and firewall. The client full scan button is to left of the client update progress bar and looks like two arrows in a circle.

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Network issues

Please reboot your PC and restart your Internet connection. If you're using a router, power it off for some time and then power it back on. We would also ask you to avoid using a proxy if you are. In addition, make sure your antivirus and firewall are working properly. If you have any doubts, completely erase them from your system. We highly recommend using Microsoft's free antivirus (http://windows.microsoft.com/windows/products/security-essentials) and turning Windows' built-in firewall on. One of the possible options to minimize server issues is to use a Moscow-based VPN or game services such as WTFast that work in a similar way. Using a direct VPN with a Moscow exit point can affect your Internet traffic's routing and send it through less-strained nodes.

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The client doesn't update (mobile data)

Due to the technical particulars of our game, it may present reduced performance when connecting using mobile data, and there might be some issues when updating the client.

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Client errors

Remove the game's client with CCleaner: (http://www.piriform.com/ccleaner).

Then clean your system (pick the deepest cleaning option in the settings) and run a registry search and repair operation with CCleaner. Reboot your PC and reinstall the game. If the problem persists, contact support.

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Character recovery

Please contact support with the character's name and server. Please make sure you have a free slot for the character in advance.

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No items after character recovery

The character is restored with the exact state and items that they had when they were deleted. The admin team doesn't delete any items. We also do not restore anything you believe to be missing.

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How do I reset the PIN? (or password if I don't have access to the e-mail)

Contact support with the following information:

Your account's registration date, username, and registered e-mail.

The date of your last login to the game (if your account was hacked, also note the date and time when you discovered the hack and the date of your last login to the game).

Your IP address (you can check it at myip.ru; it's best to perform this at the PC you usually play on).

If possible, the dates of your latest purchases.

Did someone else have access to your account? (for example, relatives, neighbors, friends, guild mates).

Names, levels, classes and the names of guilds which your characters belong to

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The account was locked after being hacked and sold

We cannot unlock an account that has been the object of a sale. Under the terms of our general rules, that account is in breach of the rules.

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I have been credited for less than I paid for

There is a specific mention of your issue https://www.royalquest.ru/forum/index.php?showannouncement=12&f=2: The game account balances are increased by the highest amount the deposit can pay for; so if you deposit less than 100 rubles, then there's no purchase. 100 to 329 rubles will give you 60 reals, 330 to 554 — 250 reals, 555 to 1169 — 470 reals and so on. The remainder is placed in your XSolla balance. With your next purchase at a terminal, the deposited money will be added to what's already on your balance. If you have any problems with payments, please contact XSolla support by using the Ask a Question button at https://support.xsolla.com/

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Wrong payment

If you have any problems with payments, please contact XSolla support by using the Ask a Question button at https://support.xsolla.com/

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I didn't receive my daily rewards

Daily rewards are reset on the first of each month. You can only receive a maximum of 25 daily rewards. Play a lot and pay attention during the end of the month.

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No card drops

That's part of the gameplay. The game has its own probabilities for card drops. If you haven't been lucky so far, that doesn't mean you won't get lucky soon.

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Can't use trading areas

There are several possible reasons for that — either your character has already placed a stall, or you're trying to place a stall somewhere where it can't be placed.

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How can a guild's leader be changed?

If a guild's leader has been inactive for 90 days (hasn't logged in), they'll be automatically deposed. The new leader will be the player with the highest rating (many factors come into play there). If the leader has been inactive for 30 to 90 days, they can be deposed for gold. A request for such a replacement for the guild's leader can be made by any guild member with a rank higher than Adept.

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How do I change my nickname?

A character's name can be changed on the character select screen, under the Services button.

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I can't send messages in the chat

A character below level 15 cannot post messages in the Local and Nearby chats.

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Can't press skill buttons on the panel

You may have locked the skill panel. Click the lock icon to the left to unlock it.

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Cannot set a guild icon

To set a guild's icon: Create a 48x48 32bit picture, and save it as a PNG file named "guild". Put it into the game's root folder. Press G, click the icon with the fist. Wait for the picture to pass approval.

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There's a letter I cannot open

This is most likely a letter from someone you've blacklisted. Try clearing the blacklist and checking if you can see any new mail.

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A monster I summoned with a seal has disappeared

A monster summoned with a seal will disappear if it isn't killed within 15 minutes. Looks like you weren't doing enough damage.

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How are quest items distributed?

The group settings have a "Smart quest loot distribution" setting which gives quest items to the person who has the least — but that only concerns cases where a quest's completion relies on multiple items. In the cases where one only needs to drop a single quest item, the group settings don't matter — the item will randomly drop (or not) for each of the members who have the quest. It doesn't matter if you have been trying to get it for a while, or have just started. Each of the group's members will have their own drop probability.

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Can't complete the Cursed Seed quest

It is likely that not all seeds destroyed were counted for the character. Check the entrances to the quest areas with the seeds — they should be active still.

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Can't complete the Treasure Hunt quest

If you carefully read what Orrum the guardsman says, you'll see that the quest has to be handed in to another NPC located in the web dungeon — Balder.

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Can't complete the New Equipment quest

The most likely cause is that you've discarded or sold the starting weapon you need to complete the quest. Buy a new one from an NPC nearby and you'll be able to complete it.

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Can't complete the Introduction to the Alchemist quest

The most likely cause is that you've discarded or sold the starting weapon you need to complete the quest. To complete this quest, you need to have the starting weapon for your class in your bag, without any upgrades or anything slotted into it. You can purchase it in the same place, from the royal alchemist.

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Can't accept the Hobel's Theory quest

See if you have free space in your bag, in the Trophies tab. To accept some quests, you'll need to automatically accept quest items into your inventory.

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